Mystery Guest Evaluation · Confirmation · Business — Telephone Call Meetings & Events Reservation Evaluation
To: anton.bakumenko@gmail.com
Subject: : Rocco Forte Astoria - St. Petersburg, Russia - Telephone Call Meetings & Events Reservation Evaluation
Brand: Business — Telephone Call Meetings & Events Reservation Evaluation
Dear Anton Bakumenko,
Please find below the confirmation and guidelines for your upcoming Mystery Guest Evaluation. Please review everything carefully and reach out to Operations with any questions.
🏠 Hotel Assigned To You
🏠
Hotel
Rocco Forte Astoria MICE (Reservation Call)
👥
Auditors
Business — Telephone Call Meetings & Events Reservation Evaluation
📍
Address
190031, St. Petersburg, Bolshaya Morskaya str., 39
📞
Phone
+7 812 494-57-57
✉
Email
reservations.astoria@roccofortehotels.ru
🌐
Website
https://www.roccofortehotels.ru/en
📅 Audit Timeline
📅
Call Window Start
Sep 21, 2026
📅
Call Window End
Sep 21, 2026
⏳
Report Due
Sep 23, 2026
⚠️ Important Details
- Evaluate all N/A brand standard areas even if they do not personally apply to you.
- This is a guest assignment (Business — Telephone Call Meetings & Events Reservation Evaluation).
- Reservation must be made by calling the hotel directly. Record the call and upload it to the GDI portal in the required audio format.
- Special request to raise during the call: Telephone Call Meetings & Events Reservation Evaluation - You have to enquire for an event or meeting as per the below scenario (either of the two): 10 to 25 pax meeting or presentation 70 to 120 pax private event..
- No payment should be discussed or requested during this assignment.
📖 Auditor Reference Guide
Please read carefully before your audit.
🔑 Before You Call
📱Log in to the GDI Portal and review all Brand Standard sections and questions before your call.
🚫Remove "Mystery Shopper" from all social media profiles.
📞Make the call during permitted hours (09:00 to 17:00 local time). Do NOT use third-party booking platforms.
✅ Mandatory Evaluation Focus
◆Emotional Standards◆Product Knowledge◆Personalisation◆Sales Skills
🔍 Evidence Required
✓Audio Recording✓Confirmation Email
💳 Payment Instructions
No payment should be discussed or requested during this assignment.
📝 Report Writing Standards
- ✔️Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
- 📅Date format: 25th July 2026. Time: 14:30 hours (24-hour only). Never use AM/PM, "mins", or "Hrs".
- ✏️Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
- 📎Photos: JPG/PNG · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
- 🚫Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
💬 Assignment Notes
. Comments are mandatory for partially compliant and Non-compliant answers.
· Audio Recording is Mandatory and to be in RUSSIAN ONLY
· Create a Fake email ID where the Hotel will send the quotation email after the call.
· You have to attach the quotation email ( Call and email received) to the Report.
· The report has to be filled in English ONLY
📎 Downloads
Audit Guidelines — not providedBrand Guidelines — not providedScenario — not providedChecklist — not provided
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Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
AD
Andrew David
Program Manager
Warm regards,
Andrew David
Guest Delight International · gdiworldwide.com